Return Policy

1. Sales Are Final

All sales made through turinghydro.com are final. Unless otherwise stated below, we do not accept returns or issue refunds. Please review your order carefully before completing checkout.

2. Exceptions

We stand behind our products. We will make an exception to our no-returns policy in the following cases:

• Damaged in transit: the item arrived visibly damaged or broken.
• Defective on arrival: the item does not function as described when first used.
• Wrong item shipped: we sent a different product or variant than the one you ordered.

To qualify, you must contact us within 7 days of delivery with your order number and photos of the issue. We will resolve the issue with a replacement or a refund at our discretion.

3. How to Request an Exception

Visit our contact page and include your order number along with photos of the damaged, defective, or incorrect item. We will respond within 2 business days.

4. Changes to This Policy

We may update this Return Policy from time to time. We will post any updated policy on this page with a new effective date.

5. Contact

For questions about this policy, visit our contact page.